Tenant Information

We have provided this information for your convenience and to ensure you are aware of the policies and procedures of our office. Thank you for taking the time to read through this. If you are unsure about any section or have any other questions, please feel free to contact us.

If you are unsure about any section or have any other questions, please feel free to contact us.

RENTAL PAYMENTS

A Tenant is required to pay rent as agreed in the lease until the lease expires.

Rent must be paid to our office in advance on or before the due date in accordance with your lease. The preferred payment method for this is Direct Debit, or Transfers.

BOND PAYMENT

The Bond required is equivalent to four (4) weeks rent, and is required before occupying the premises. After vacating a property, please allow up to 7 days for a final inspection of the premises to be carried out, and refund of your Bond to be processed.

Once processed, we will EFT the refund to your nominated bank account providing we have your written authorisation and instruction (in the case of shared tenancy) as to who’s account it must be deposited.

RENTAL ARREARS

RENTAL PAYMENTS MUST REACH OUR OFFICE ON OR BEFORE THE DUE DATE.

You have entered into agreement with the owner and the rent is due on or before the due date as per your Residential Tenancy Agreement. In the interests of our clients, East Arnhem Real Estate has a zero tolerance policy for late rent payments.

Rental arrears exceeding 14 days, will result in a RT03 Notice to the tenant.

Clearance times between bank transfers are a tenant’s responsibility & not accepted as a valid reason for late payment.

TENANCY AGREEMENT

The tenancy agreement is a lawfully binding contract between the owner and tenant and is completely enforceable under the Residential Tenancies Act. PLEASE read through the contract thoroughly and if there are ANY questions please ask before you sign this document.

MAINTENANCE

Please email or call our office with a detailed description of the issue. The contractor will contact you to arrange a convenient time to undertake the repairs. Should you require the tradesperson to use maintenance keys please let EARE know when lodging Maintenance Requests.

It is important you clean air conditioner filters, washing machine and dryer filters, exhaust fans and ceiling fans regularly.

Changing of light globes throughout the property is a tenant responsibility.

Any maintenance arranged by the tenant will be at the tenant’s cost unless it is proven to be an extreme emergency undertaken after normal business hours.

SMOKE ALARMS

Legislation in the Northern Territory requires all residential premises be fitted with smoke alarms. It is now a requirement that all smoke alarms be the photoelectric type upon the change of or renewal of tenancy after this date.

Additional to this, the alarms must be tested annually or within 30 days of renewal or change of tenancy.

It is the tenant/s responsibility to regularly test and ensure the smoke alarms are working at all times during the tenancy.

If a smoke alarm is tested and not working it is the tenant/s responsibility to report this to the property manager immediately.

EMERGENCIES

Please note, emergencies are considered a danger to a person, a health risk or could be damaging to the building or property. They could also include the safety and security of the property and tenant.After Hours Emergencies

All other maintenance requests will need to be reported to your property manager during office hours.

Should you ever require after hours emergency repairs, please contact our Office Number-

After Hours – 08 8987 2209

Should your call not be answered, please leave a detailed message including the property address and contact details, and we will return your call as soon as possible.

INSURANCE

The landlord’s insurance and liability does not cover your personal effects in any circumstance.

We strongly recommend that you take out your own Contents Insurance.

CYCLONES IN THE NT 

Cyclones are a part of life in the Northern Territory, we thoroughly recommend you make yourself aware of the stages and warnings. 

TIO provide an SMS warning alert. Simply go to the TIO Website www.tiofi.com.au/alerts and click on the Weather alerts registration link to sign up. and ensure you are prepared and have the knowledge you will require during these times. See our useful links tab to see more information on Cyclones. https://pfes.nt.gov.au/emergency-service/public-safety-advice/natural-disaster-advice/cyclones  

Do not become complacent, they can be extremely dangerous.

WATER

Landlords pay the first 125kl of water consumption. Any excess water charges beyond 125kl will be charged to the tenant.

The rental premises are individually metered, and the tenancy agreement states the tenant must pay for excess water consumption.

Unless otherwise arranged and agreed to in writing, all water usage will be charged after each quarter. An initial water meter reading is taken at the commencement of a lease. Water is charged at the same rate that is payable to the Nhulunbuy Corporation.

ELECTRICITY

Power connection can be arranged at the Nhulunbuy Corporation, or by filling out this form- https://ncl.net.au/wp-content/uploads/2018/05/Electricity-and-Water-Application-for-Supply.pdf

An electricity bond of $400 will be payable to the Nhulunbuy Corporation.

It is your responsibility to have electricity connected in your name as of commencement of your lease.

If you experience problems with electricity supply or fluctuating electricity to your rental property, please call Nhulunbuy Corporation on 08 8939 2200

PICTURE HOOKS AND MODIFICATIONS

You must NOT place hooks or make any modifications to the property that potentially damage the property without permission from either the agent or owner in writing. Hooks and modifications should only be installed professionally so that they will sustain the weight for various pictures etc.

We suggest providing a mud map of the room / property indicating the location and quantity of hooks required and this removes any misunderstanding at the end of a tenancy.

GENERAL UPKEEP

The property must be maintained in the same condition as when the tenancy commenced.

Some suggestions to assist you:

A plastic mat may be installed under your fridge to avoid damage to the flooring / tears to the linoleum and vinyl or scratches to tiles etc. We recommend floor protectors be placed/fixed under legs of furniture, under indoor plants and in heavy traffic areas i.e. hallways. Place a drip tray or carpet mat in the carport to catch any oil leaks from cars. Oil stains are the tenant’s responsibility and the cost of pressure cleaning oil stains is to be borne by the tenant upon vacation of the premises. Cutting boards must be used on all kitchen benchtops. Do not use abrasive cleansers or bleach product. Weeding, general pruning, mowing, raking, and removal of dead palm fronds is the tenant’s responsibility. The yards and gardens are the sole responsibility and must be kept in good, clean tidy condition at all times. This includes REGULAR watering and mowing. Irrigation must be monitored constantly throughout the tenancy to ensure the gardens and lawns are kept healthy throughout. any cost for damages caused by neglect or pets (approved or unapproved) shall be the responsibility of the tenant.

OCCUPANCY

Only the approved occupants at the commencement of the tenancy are allowed to reside in the property. Where a change in tenancy occurs it is important to ensure an application is completed and submitted for approval by the owner BEFORE any other person take up residency.

CONDITION REPORTS

You will receive a copy of the Condition Report upon the commencement of the tenancy and should check this report thoroughly.

Should you find any variance, please note this on the report and return to our office within five business (5) days of receipt.

Processing of amendments on Property Condition Reports will be in accordance with Part 5 Residential Tenancies Act as in force June 2015. This information is provided in the Copy of “A Guide to Renting in the Northern Territory”.

Please advise if you require clarification of this process.

CHANGE OF OCCUPANTS OR LESSEE

Where a tenant of a property wishes to vacate and have another person take over their obligation of the lease, the new person must first apply to become an approved tenant. The owner and the agent must be satisfied that the affordability is sustainable and only after written approval is given can a new agreement or a Memorandum of Variation to the Tenancy Agreement be drafted. However, a change of tenant may only occur where there is at least one of the original tenants remaining in the property. If not, then a full vacate inspection must be carried out and new tenancy commenced. There will be an administration fee payable to the agent to vary a tenancy.

Under legislation, any change in tenancy can only be agreed to in the event that at least one of the original occupants remains in the property.

A memorandum of variation to the original lease must be signed by all parties, including the outgoing occupant before any new occupation can occur.

ROUTINE INSPECTIONS

Routine inspections will be carried out every 6 months. You will be notified by email of the pending appointment. Should the scheduled time be inconvenient, please contact your property manager to arrange an alternative time or send permission for us use our Maintenance keys for access.

KEYS

At commencement of lease the tenant will be provided with at least one full set of keys to the property. On vacating the premises the tenant is obliged to return all keys to our office at or prior to the final inspection.

Tenants are not authorised to have any additional keys cut without prior permission.

Your tenancy DOES NOT TERMINATE until ALL keys have been returned.

Failure to return keys will result in additional rent being charged and / or the cost of changing locks and new keys issued.

COMPLETION OF TENANCY

Instructions will be sought from the owner approximately 6 weeks prior to the lease expiry, you will receive a letter or email from our office advising of the pending expiry and request notification of your intention to either vacate or extend your lease. Please ensure you advise our office if you will be renewing your Tenancy or vacating at least 16 days prior to your lease expiry,

A minimum of (14) days notice of your Intention to Vacate and this notification must be in writing
.